Contact Us

Phone

+91 22 27881421, 27891421
+91 22 27550560, 27550452

Email

contact@tridenttrainingsystems.in

 

Retail Management Service

Total Quality Solutions in Retailing

Overview of Our Retail Management Services:

TRIDENT TRAINING SYSTEMS has been instrumental in the success of India’s leading retail organizations like SHOPPERS’ STOP, ZODIAC, PIRAMYD, WEEKENDER, PPLATINI, TITAN, TANISHQ, PEPE JEANS, BPCL-IN&OUT STORES, TRUMART, DAMAS, DDAMAS, GLOBUS, RAYMOND, GINI & JONY, PROVOGUE, VIMAL, REID & TAYLOR, GODREJ NATURES BASKET, ETC.

We offer comprehensive solutions to cater to the needs of all forms of retail organizations from independent retailers to large format stores in all categories.

We specialize in all the key elements of professional retailing. Areas we specialize include:

SERVICE MANAGEMENT

  • Creating Retail Service Strategy
  • Setting the right processes and creating systems to optimize service delivery
  • Customer Relationship Management
  • Service Audit

TRAINING & DEVELOPMENT

  • Identification of Training Needs
  • Developing Need based Training Programs
  • Delivering the Training

HUMAN RESOURCE MANAGEMENT

  • Recruitment Planning , Banding & Implementation
  • Competency Mapping and Performance Management
  • Appraisal System - Development & Implementation
  • Employee Satisfaction Audit
  • Rewards & Awards Management
  • Assessment center

OPERATIONS MANAGEMENT

  • Distribution / logistics management
  • Retail Sales
  • Store management
  • Creation of Manuals and Documentation
  • Process management
  • Customer Service
  • Personnel Allocation and Management

MERCHANDISE MANAGEMENT

  • Assortment Analysis
  • Turnover Analysis
  • Inventory Planning
  • Vendor Development & Vendor Portfolio Management
  • Category Development and Management

VISUAL MERCHANDISING

  • Store Planning
  • Point of Purchase & Signage Development
  • Re-merchandising & Remodeling planning
  • Ambiance Consulting
  • Window Theatrics

MARKETING

  • Market Potential Analysis
  • Traffic Analysis
  • Competitive Analysis
  • Demographic Analysis
  • Customer Profiling
  • Customer Surveys
  • Customer Focus Groups
  • Sampling / Testing
  • Silent Shoppers / Mystery Shoppers
  • Trend Analysis
  • Customer Relationship Management
  • Call Center Management

Home  |  Our Customers  |  Our Services  |  Our Training Modules  |  Content Development  |  Motivational Speaker 
Retail Management  |  Service Management  |  HR Management  |  Director Profile   |  Contact Us

All rights reserved © Trident Training Systems Pvt. Ltd.